We have advised Synova on its investment in Klearcom, a leading global Customer Experience (CX) assurance SaaS provider, supporting the next phase of its growth.
Founded in Waterford and headquartered in Ireland, Klearcom provides global blue-chip clients with mission-critical, market-leading software supported by a worldwide proprietary network that delivers automated testing and issue-resolution for international contact centres. Klearcom’s platform allows enterprises to proactively test and monitor voice and digital customer experience across different channels, including traditional telephony, VoIP, and cloud-based omnichannel systems (such as AI-enabled chat or web interactions).
The company has achieved exceptional organic growth since its inception, driven by its differentiated technology, deep domain expertise, and commitment to customer success.
Synova is recognised as one of Europe’s most innovative growth investors, generating market-leading returns. Synova has total funds under management of over €2bn and invests in companies valued between €25m and €250m in the UK, Ireland, and continental Europe. Key areas of focus are Software and Data, Tech Enabled Services and Financial Services. Synova’s partnership with Klearcom’s founders aims to support the company’s continued expansion, with a focus on further enhancing its AI-enabled platform, expanding and professionalising its go-to-market function, and strengthening its international presence.
Our team provided a full suite of buy-side advisory support to Synova, with additional US market insight provided by Keybanc, throughout the transaction.
